We love talking about the different ways we can help a customer buy a vehicle or provide service and maintenance to one they already own, but you don't have to take our word for it. Here at Mercedes-Benz of Cutler Bay, we appreciate and welcome customer feedback.
If you have the time to talk about your car buying experience or any other time you have worked with our staff, we would appreciate your feedback. Don't hesitate and leave your comments, questions and concerns or take a look at what drivers are saying.
5 out of 5 stars
Pretty cozy facilities and waiting rooms and coffee and snack station wonder.
El primer contacto fue telefnico y debo decir que la persona que me atendi fue una maravilla, contest mis preguntas gas , no me hizo perder tiempo y al final logr que que fuera a la tienda.
El personal es muy amable y cordial.
Nos trataron increble. La vendedora fue una maravilla, amable, energa positiva, simptica, agradable.
La persona de finanza muy clara, diligente, profesional.
El lugar es agradable, bonito.
Mrs I P
I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car for service giving me a loaner. Great customer service. Thanks.
Service department was awesome including my service advisor Juan Castillo. The car loaner department on the other hands needs help. There was one person Ariel there and while he was doing the best job possible there we so many people waiting we had to wait forever for our cars. You should stream line the process so that a majority of the work can be done prior to arrival. For instance my car is under my husbands name so the insurance card only shows him. If I had know ahead of time they need a declaration to show me I could have gotten that ahead of time and saved that time there as could most of the people waiting... More
My car looks pristine and feels like I just drove it off the lot. The service is exceptional and my service advisor Herbert Kanski makes me feel like I am his only client. The service is off the charts!
Outstanding professional seemless sale of a preowned vehicle. Carmen and Hugo made my purchase and financing so easy. Very prompt and courteous people. Thanks for everything. Mark
This place is amazing. This is my 2nd car from this dealer!. The purchasing experience was like no other..!. 110% Recommended! Thabk you Albert,Sergio,Oliver,and Hugo!
Our sales representative Alex Gonzalez went above and beyond to make the experience for my daughter and I a phenomenal one! I will highly recommend Mercedes Benz of Cutler Bay and Alex to any one that is looking for high quality customer service and a dedicated team for your automotive needs.
Great service nice and clean , Herbert from service was very good
I love our Representative Adrian Lee Sang, he is always so helpful and readily available to talk when we call him. He always keep us updated with the status of the car. He has made coming to service our car enjoyable.