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How Are We Doing?

We love talking about the different ways we can help a customer buy a vehicle or provide service and maintenance to one they already own, but you don't have to take our word for it. Here at Mercedes-Benz of Cutler Bay, we appreciate and welcome customer feedback.

If you have the time to talk about your car buying experience or any other time you have worked with our staff, we would appreciate your feedback. Don't hesitate and leave your comments, questions and concerns or take a look at what drivers are saying.

2521 Testimonials
5 out of 5 stars
5 star
2454
4 star
67
3 star
0
2 star
0
1 star
0
Ira Jones was our great salesman and answered all of our questions and stayed late at the dealership to explain the vehicle to us. We had a great experience!
Adam Sarote
2019-10-17
Mr Robert Dumas was a gem. He was very professional. I received exceptional service. Got my car back in a reasonable amount of time an was very satisfied.
ctoulon
2020-09-17
Great cuales person to deal and will come back and refer more clients.
Fernando Hernndez
2020-01-02
I look for cars where Laura is because she is GREAT in service, when I call, she knows I am buying and she makes my purchases hassle-free. I am so happy she is at MB of Cuttler Bay.
Carlos A. Teran
2019-11-08
Second vehicle from this dealership and both have been wonderful experiences. The staff goes out of its way to make you feel at home and part of the family.
Alex M.
2020-06-12
Pretty cozy facilities and waiting rooms and coffee and snack station wonder.
AloHerrera
2019-09-27
Amazing service! I reserved a last minute express service at 4:30pm without knowing the service department closes at 5pm and they were able to accommodate my service for my vehicle that same day. Super pleased with my first experience at this dealership for services and with Robert!
Rosa Castro
2020-08-19
El primer contacto fue telefnico y debo decir que la persona que me atendi fue una maravilla, contest mis preguntas gas , no me hizo perder tiempo y al final logr que que fuera a la tienda. El personal es muy amable y cordial. Nos trataron increble. La vendedora fue una maravilla, amable, energa positiva, simptica, agradable. La persona de finanza muy clara, diligente, profesional. El lugar es agradable, bonito.
Mrs I P
2019-03-17
I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car for service giving me a loaner. Great customer service. Thanks.
XUACU
2018-08-23
Service department was awesome including my service advisor Juan Castillo. The car loaner department on the other hands needs help. There was one person Ariel there and while he was doing the best job possible there we so many people waiting we had to wait forever for our cars. You should stream line the process so that a majority of the work can be done prior to arrival. For instance my car is under my husbands name so the insurance card only shows him. If I had know ahead of time they need a d... More
Debb80
2017-11-11
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