Customer Testimonials
Recently bought a used car at Mb Cutler Bay, our salesman person Jose Alfonso guided us through the whole process very professionally .
I find this dealership very professional in their services and their inventory. The people I dealt with were very friendly and helpful.
From the moment I stepped into the building, Laura made the entire car-buying experience feel seamless, transparent, and fun! Her professionalism is unmatched, but it’s her genuine care for her customers that truly sets her apart.
Jose Alfonso made my Experience very easy and he is very honest 🙌🏽💖
Nick the sales rep, Jose in Finance, and our service advisor Lorenzo have all done a fantastic job before, during, and after the purchase of a certified pre-owned GLS. Great quality of service with good communication, attention to detail, and an overall pleasant experience. Would highly recommend to anyone looking to purchase a new or used Mercedes.
The place is amazing, when walking in everyone is very helpful and nice, but if you are able to NOT chose Lorenzo as your representative at this location, I highly suggest you don’t, he does not respect people’s time, I have been here twice and you see him talking with everyone instead of being on top of the people he is supposed to help, wasting peoples time is not respectful.
Mercedes Benz of Cutler Bay has an incredible team. I was in an emergency situation on Friday and a considerable distance from home when Orlando, Damon, and the team helped me. They went above and beyond to accommodate my needs and repair my vehicle. I highly recommend this dealership to anyone looking for a Mercedes Benz automobile or looking for an Mercedes Benz Service Center.
I was referred to Oliver by family. Wow. The experience was seamless and the deal was right! I am so so so happy with my car and my time at Cutler Bay Mercedes. Couldn’t recommend more. Anyone looking for a new car should come here!
I have had my car's routine services performed at Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitch.
The best team and individuals I ever dealt with. I will never buy a car for any other dealer. Great experience.
(Translated by Google) Today I came with my daughter to look for a car. Ariel, the Master, helped me. He convinced us to get the perfect car for us, and we're super happy. Thanks for everything, Ariel. We'll recommend you. (Original) Hoy vine con mi hija a buscar un carro. Me ayudo Ariel el Master. Nos convencio de llevar el carro ideal para nosotros y nos vamos super feliz. Gracias por todo Ariel. Te recomendaremos.
(Translated by Google) ⭐️⭐️⭐️⭐️⭐️
Thank you, Hector Fernandez!
I had an excellent experience at Mercedes-Benz of Cutler Bay thanks to the salesperson, Hector Fernandez. He was extremely professional, friendly, and clear from the start. He took the time to explain everything to me, without pressure. That's very important: no pressure to buy!
Thanks to Carlos, his manager, and the finance person as well.
And of course, thanks to Geidi, the young woman from the insurance department, who helped us get a better deal.
Thanks to the entire team!
(Original)
⭐️⭐️⭐️⭐️⭐️
¡Gracias Héctor Fernández!
Tuve una excelente experiencia en Mercedes-Benz ... Read More Google - Jun 21, 2025
Robert Garriga was fantastic! Came to just look and left with a new car. Whole experience was great and stress free, I will be back for my next car.
Servicing my vehicle at the Mercedes Benz at Cutler Bay has always been and continues to be a very quick and pleasant experience!!! The facility is top notch! They have truly considered the comfort and needs of their customers!!! The entire process from the moment you pull up to the moment you leave is well orchestrated and you are treated with the utmost respect and courtesies!!!! It is one of the reasons I continue to lease Mercedes Benz vehicles.
(Translated by Google) Very good service and the best numbers (Original) Muy buena atención y los mejores numeros
Once again I received Five Star service at MB of Cutler Bay! From the minute I arrived I was greeted by a very professional and helpful gentleman. Service Advisor Jesus Fuen Mayor then assisted me, listening to me and answering all of my questions. Then I given a loaner vehicle use while my vehicle was being serviced. I was contacted in a couple of days, letting me know that my vehicle was ready for pick-up. All of the necessary work was done to perfection. Also I was greeted by David Appleton, who is the manager of the service department. I ... Read More Google - Jun 14, 2025
Eric Kalias, my sales associate, was absolutely phenomenal—knowledgeable, patient, and genuinely passionate about delivering a first-class buying experience. He made the process smooth and enjoyable, ensuring every detail was handled with care.
A huge shoutout to Oliver Ortiz, the General Sales Manager, and Luis Gutierrez, the General Manager, for their professionalism and dedication. It’s rare to see leadership so engaged and committed to excellence, and it really sets the tone for the entire dealership.
Also want to recognize Jose Henriques in the Service Department—another standout team member who always goes above and beyond. His attention to detail ... Read More DealerRater - Jun 14, 2025
Mary De La Concepcion, sales rep, was absolutely amazing. Her friendly personality and customer service is second to none. My daughter was able to experience her first car purchase and Mary went above and beyond to make it memorable and special for her. Thank you, Mary!!
Lorenzo Veloz is awesome and very professional. He make sure you are well kept updated with your car and making all your questions are answered
Excelente customer service provided by Jose Enriquez, no matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you!
Customer Feedback for Fernando J. Ramos – Mercedes-Benz Service
I would like to express my deepest appreciation for Fernando J. Ramos. Every time I’ve needed assistance with my vehicle, he has gone above and beyond to provide exceptional service. Fernando is not only professional and knowledgeable, but also incredibly kind, humble, and genuinely caring.
It’s rare to find someone so dedicated to helping others, always treating customers with patience, respect, and sincerity. His commitment to excellence and his willingness to solve any issue with a positive attitude make a real difference.
Thank you, Fernando, for making every experience at ... Read More Google - Jun 4, 2025
What a great experience every time we visit this location!!! Robert our service advisor and Raydel Leon as leader of this service department can not make it a better experience. Today not being any different my wife had a flat tire and without notice brought her car in, was offered different options and she decided to wait with our daughter, on her way to the waiting area she approached a lady who works at the dealer who opened the door from her and my daughter. Minutes after lady came back and gifted my daughter a teddybear, this is the actions ... Read More Google - Jun 2, 2025
I will never take my MB’s anywhere else. To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique always keeps me updated with all the steps that take place and what to expect and when they are ready. His service is always superb! And my car and SUV are better because of this dealership! Thank you
Eric Kalias displayed what is true service excellence throughout my car buying experience. He guided me through the entire process with professionalism, his knowledge and patience so it was a seamless. His customer service is truly outstanding and I know that he went beyond the call of duty since I am not computer savvy. Thanks Eric!
My Service advisors Carlos and Jesus provided top notch customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My car drives much better.
A tolerant and gentlemanly gentleman who understands human psychology. He understands what you need before you even say it and ensures that you walk out the door happy.!
Once again I want to thank Damian for being very professional and always on a timely service completed on our CLS 450. I highly recommend Damian if you want pro service . Thanks again
(Translated by Google) This afternoon I was served by a gentleman named Ariel Vivanco, known as "The Master." His service was unique and very detailed. We felt very comfortable with the car purchase thanks to his patience and dedication. I highly recommend him. He knows how to do business. Thank you, Ariel Vivanco.
(Original)
Esta tarde me atendió un señor que se llama Ariel Vivanco y le dicen El Master. Su atención fue única y muy detallada. Nos sentimos muy cómodos con la compra del carro gracias a su paciencia y dedicación. Lo recomiendo ... Read More Google - May 23, 2025
Service is bad. Tech don’t check complete car and my car wa at here for two weeks. Came back to me and within a day or two broke down again with a light on dashboard. It went back to dealer and was there for another week or two and still they hadn’t ordered any parts. Service agent and manager never available waits are long and service is extremely expensive. Wouldn’t recommend this place. Service maintenance side is also not professional low level mechanics and really bad form of communication and responsiveness.
Ariel Vivanco and Oscar Yanes helped me to buy the right Cargo Van for my business. They were amazing! Thank you so much!!!!
My service tech Jose Henriquez took very care of me and my car concerns and the service.
I recently had the pleasure of working with Robert Garriga at Mercedes Benz of Cutler Bay, and I couldn’t be more impressed with his level of service. From the moment I arrived, Robert was attentive, knowledgeable, and genuinely committed to ensuring I found the right vehicle and right deal that even exceeded my expectations.
I’ve purchased multi cars from them all has been awesome service has been above and beyond will keep buying from them.
As always, we had an amazing experience at Mercedes benz of cutler bay! Janyll has gone above and beyond to help us and be there for us throughout the whole process. Truly exceptional and outstanding customer service.
(Translated by Google) Today Ariel Vivanco helped me, super special attention, I recommend it 100% grateful (Original) Hoy me ayudó Ariel Vivanco súper especial la atención lo recomiendo 100 % agradecida
After I spent $2600 for tires and another $800 for a Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special when I checked in with service. Who doesn't want to save a few hundred dollars?
My mother purchased a 2025 Mercedes GLE 350. She had the pleasure of working with salesman Hector Hernandez. Her experience was amazing from start to finish. He communicated with her throughout the whole process. He was very professional and great to work with. He gave her 5 star treatment. Thank you for treating my mother with great care, Hector!
Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great customer service.
Ariel Vivanco was very good with managing our services and knowledgeable with test driving the car we picked. Melanie Bustamante was very sweet, helpful, and knowledgeable. She also the first to introduce us inside the building the other day. She help us pick the right vehicle to test drive. Hugo Sanchez help my sister so much he is very sweet and helped finalize the services for the car. Thank you for your services very much appreciated.
This is the 3rd Mercedes we have purchased over the years at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, got us in right away, got us a loaner, got the problem solved by the next day and sent us off happy again; as we always are and have been at Bill Ussery. Alfonso, our sales guy always gives us and our friends great deals on amazing vehicles. Thank you Bill Ussery!
From day one our Sales Representative Laura Delgado was Amazing beyond words. Incredibly she has continued to assist me with any questions I have almost two years later. Not once has she not answered my call. Also, Kevin Laplanche my Service Advisor has provided me with unexcelled service and punctuality. My experience with Mercedes Benz of Cutler Bay has exceeded all my expectations. Do not hesitate in purchasing your Mercedes at Mercedes Benz of Cutler Bay! Superior Service from every Representative that you cross paths with! Kindly, Belkis A.
very good service Jorge
Very friendly staff, if you looking to buy a car go with David Gaspe and for service look for Kevin La Planche, always ready to help.
I have always worked with Jose Hernandez as my service advisor and he has been outstanding. Keeps me on the loop every time my car is in service providing excellent customer service.
Yesterday was my first time bringing my vehicle in for service, Fernando was my advisor he was Outstanding in every way! A detailed report with a video cam of the service as it was being performed on my car was sent to me. I thought that was a great feature! Car was ready in one day, extremely good customer service and service department overall exceptional, thank you! Nicole M.
excellent service! Orlando was very communicative & friendly. Service was performed in a timely manner. I received a call when vehicle was ready
Their service is absolutely the best! Thank you Yeison Lopez and Ariel Vivanco for everything. Again everything was smooth along with excellent service.
Yeison the Manager and Ariel Vivanco helped me so much with picking up the car I wanted. Very professional and I highly recommend anyone shopping for a car to come here. They are the best!
I loved my experience at Mercedes Nez of Cutler Bay .Jose Alfonso answered all my questions and explained everything I had heard that buying a car was exhausting but the truth is that Jose made it easy enjoyable.Roberto in financial was also very accomodating and I was very satisfied with the attention.I would definitely recommend anyone buying a Mercedes from Mercedes Cutler Bay ,especially from Jose Alfonso !
The complete sales process was fantastic. Working with David Gaspe is a real pleasure. His professionalism is second to none. Although it took a while for the Sprinter to arrive, it is exactly as ordered. Hugo Sanchez in the business office also did a terrific job making the transaction very simple. Cutler Bay Mercedes Benz is a great dealership and deserves the business.
I was treated with utmost courtesy and professionalism. In particular, Mr Eric Kalias, went above and beyond to secure me a great deal on a new 2025 AMG GT 63, and an excellent trade-in value from my prior Aston Martin. I highly recommend this dealership and I am especially grateful to Mr Kalias for his honesty, transparency and kindness. They gained a customer for life.
I have been coming here for years and it has always served my family in an excellent manner. From Service Manager, Charlie Rodriguez to our current service advisor, Jesus Fuenmayor, all are focused on serving the customer and treating them as family. Great place if you want friendly, efficient and professional service to be performed.
Ricardo Vargas and the team do a great job. We highly recommend them.
(Translated by Google) I made my purchase with Yeison, 100% recommended. The treatment 5⭐️, understanding people and attentive to your needs. You leave there with just everything you need. Happy. (Original) Realice mi compra con Yeison , 100% recomendado. El trato 5⭐️, personas comprensivas y atentas a tus necesidades. Sales de ahi con justo todo lo que necesitas. Feliz.
I would not want to visit any other location, I feel valued here. My service consultant Orlando Bravo is the best. Everyone I interact with is so great, professional and so helpful. This facility is always clean and has a great atmosphere. I always leave very happy and satisfied of the level of service I receive.
(Translated by Google) Today Ariel Vivanco assisted me, super pleased with the service and attention they gave me. 100% recommended. Pleased with my purchase (Original) Hoy me atendió Ariel Vivanco,súper complacido con el servio y atención que me brindaron.Recomendado 100%.Complacido con mi compra
(Translated by Google) Today I came to change my work car and Ariel Vivanco helped me in the selection with great professionalism. Recommended (Original) Hoy vine a cambiar mi carro del trabajo y Ariel Vivanco me ayudo en la seleccion con mucha profesionalidad. Recomendado
Excellent service. Mr. Lopez the sales manager was amazing. Mr Alfonso the sales representative was very kind and answered all our questions about purchasing the car.
Yeison is awesome the best of the
Always A+ service from the crew at MB Cutler Bay. The model of how a service center should be run. My service advisor Orlando Bravo goes above and beyond during the entire process, from drop off to pick up. Kudos to all.
Ariel and Yeison were great. Really good customer service
(Translated by Google) The best seller is Ariel, the best of the best, good service (Original) El mejor vendedor es Ariel,lo mejor de lo mejor,buena atencion
(Translated by Google) I felt like family, excellent and very professional service, and they always look for a way to help you leave satisfied. Excellent team, which is why I have been with them for more than 10 years. (Original) Me sentí como en familia un servicio excelente y muy profesional y siempre te busca la forma de ayudar a que te vallas satisfecho excelente equipo por eso llevo más de 10 ańos con ellos
I’m very grateful to Janyll Henriquez for their excellent service and professionalism during my car purchase . She guided me through the entire process and answered all my questions with patient and clarity. Thank you for making this such a positive experience!!! Highly recommended
(Translated by Google) I am very, very grateful for the beautiful experience I had at Mercedes Benz, today with Ariel and Yeison with my hand on my heart ❤️, their treatment, respect, reliability, the sincerity with which I was treated is excellent and extraordinary, very happy to join such beautiful people and such a beautiful Mercedes Benz family 🙏🙏🙏❤️❤️❤️
(Original)
Estoy muy pero muy agradecida por la bella esperiencia que tuve en la mercedes Benz, en el dia de hoy con Ariel y Yeison con la mano en el corazón ❤️,su trato,el respeto,la confiabilidad,la sinceridad con la que ... Read More Google - Apr 16, 2025
Had a great car buying experience with Marcos Medina. Very professional and knowledgeable. A much better overall experience than our last purchase from the Coral Gables location. Well worth the drive.
Prompt, courteous, and effective service that went beyond my expectations. Their team not only solved my problem but also followed up to ensure everything was perfect. Incredible service.
All the services was great the best person very professional and very nice
Mercedes Benz Cutler Bay made my purchase of a 2025 C 300 easy.. they were very generous and straight forward.
I just want to share how great my experience was purchasing my new vehicle. A huge thank you to Hector Fernandez for making the entire process so smooth and stress free. Hector was knowledgeable,helpful and made comfortable every step. I truly appreciated the transparency and support throughout the entire transaction. Highly recommend working with him! Thank you, Lourdes
Estoy muy complacida con la atención de Fernando Ramos , fue muy profesional al explicarme el proceso de reparación de mi auto.
Ariel Vivanco was very attentive and with a peculiar customer service!!! The best in town! Thank you for your support and service!
I had an outstanding experience purchasing my vehicle thanks to the excellent service provided by Janyll Henriquez. From the moment I arrived, she was professional, knowledgeable, and attentive to every detail, making the entire process smooth and stress-free. Janyll went above and beyond to ensure I felt confident and informed every step of the way.
I’d also like to acknowledge her manager, Yeison López, for overseeing a team that clearly values customer satisfaction, and Alberto Torres in finance, who explained all the financial aspects with great clarity and transparency.
Overall, this was one of the best car-buying experiences ... Read More DealerRater - Apr 8, 2025
Excellent service. Mr. Jesus Pedrosa explained the needed service. He was extremely helpful. This kind of customer service makes the Mercedes Benz of Cutler Bay a welcoming place.
Awesome experience. Love my car and my sales representative Eric Kalias was great!
Thanks to Yeison and Ricardo for supporting, very easy process. Great people.
The services were very professional and excellent. I’m very happy to take my care there for service.
It is a pleasure to take my Benz to Mercedes Benz of Cutler Bay for service. My service advisor Jesus Fuenmayor is outstanding. The mechanics text with a video and explanation of the service being done and provide feedback on additional items found. The entity is excellently run. Please keep up the excellent service! Miriam Gomez - Satisfied client!!!!
Wonderful customer service, Lorenzo Velos was very helpful and a great employee he was very nice.
Mercedes Benz of Cutler Bay provided me with an exceptional experience. Their professionalism, knowledge, and seamless execution of the entire process were commendable. Their transparency and customer-centric approach were highly appreciated. I would highly recommend their services to anyone seeking a superior automobile.
Este es el mejor concesionario d Miami máxima atención y servicio muy bello todo , estoy sumamente agradecido d veras , sigan así q van a llegar muy lejos , vendedores excelentes gracias por su atención.
Albert was very They were helpful and made it possible for us to get our loan approved with very good terms and monthly payments.
Jesus Fuenmayor did a great job as Service Advisor. He delivered the car serviced and cleaned as promised within the promised time. he is professional and straight forward. A pleasure to work with. People at MB Cutler Bay are all friendly and helpful. I watched multiple friendly interactions between staff and customers in the waiting rooms and in the showroom. People are customer focused. Good to see.
Attention to detail. Sales and service individuals are professionals. Great experience dropping and picking up the vehicle while in service.
I had an outstanding experience at Mercedes-Benz of Cutler Bay, thanks to the exceptional service provided by Fernando Ramos. From start to finish, he was professional, knowledgeable, and truly dedicated to ensuring a seamless experience. He took the time to address all my concerns, provided clear explanations, and ensured my vehicle was serviced efficiently. His attention to detail and commitment to customer satisfaction made all the difference. I highly recommend Fernando Ramos to anyone looking for top-tier service at Mercedes-Benz of Cutler Bay. Thank you for your professionalism and excellent customer care!
The staff is friendly, professional and polite. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great.
highly recommended!! fast service..i will definitely go back in the future ,thank you!! especially my service adviser Keven Laplanta.
Had a great experience with how Oliver attended me. Very professional and knowledgeable. Would definitely recommend anyone who is looking for a Mercedes to come to this dealership.
My recent experience at Mercedes-Benz, particularly with Oliver Ortiz, was nothing short of exceptional. From the moment I stepped onto the showroom floor, Oliver's professionalism and genuine enthusiasm were evident. He wasn't just trying to make a sale; he was dedicated to ensuring I found the perfect Mercedes-Benz to match my needs and preferences. I highly recommend seeking out Oliver Ortiz. His professionalism, expertise, and genuine care for his customers make him an outstanding representative of the Mercedes-Benz brand. rgds Hector Jimenez
“Exceptional service, prompt and professional—my Mercedes runs flawlessly. Highly recommend!” “Outstanding Mercedes-Benz service—expert staff, quick turnaround, and my car performs like new. Highly satisfied!”
Jose Henriquez was great, and the entire team was very welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features.
Luis was great, helping to expedite the process and he kept informed all the time. Highly recommend, amazing customer service
My leasing experience was incredibly smooth, thanks to Eric’s exceptional service. From start to finish, he made the entire process seamless, answering all my questions and guiding me through every step with patience and expertise. His attention to detail and dedication made leasing a breeze.
Albert, the financial advisor, was equally impressive. He carefully walked me through the financial aspects, ensuring I understood all my options and felt confident in my decisions. His knowledge and transparency made everything feel straightforward and stress-free.
Together, Eric and Albert made the experience not only easy but truly enjoyable — I couldn’t have ... Read More DealerRater - Feb 19, 2025
I had an excellent experience at [Dealership Name] servicing my car. Robert was professional, friendly, and went above and beyond to provide outstanding service. Everything was smooth and efficient from start to finish. Thank you!
Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional.
The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond ... Read More DealerRater - Feb 15, 2025
Kevin LaPlanche to the rescue again! I hit a large pothole in the road and popped two tires. As always, I called Kevin and he guided me on what to do and put my mind at ease. We got the car towed in right away and he made sure that everything was squared away by the end of the day. I have been working with Kevin for years now and he never disappoints.
Excellent service, minimal waiting time, specialists dedicated to making you feel at home. 100% recommended.
Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences.