Mercedes-Benz of Cutler Bay Reviews
Thank you Orlando
The staff was friendly and professional. Wait time to get a loaner car was far too long. The time to complete the service was inapprpriately long and was incomplete at time of pick up.
Watch out for these people recommending services that aren't actually required by the manufacturer. Can't speak for the sales dept.
Muy buena atención así k recomiendo a este dealer y recomiendo a Orlando también por el buen trato y servicio que me ha dado
I am always grateful for Mr. Robert Damas customer service. Even in an emergency without an appointment he was able to have my car fixed with no hesitation, and I was able to drive with my car the same day. Thank you for always providing the best service!👏👏👏
Great experience! Excellent customer service.
I sorry I don’t remember the person who took care of me but he was the only one who really helped me with the danger of my steering column from continuing to cut my knee. He showed me how to program the car so when I get out of the vehicle the wheel would go up. He went above and beyond. I am still confused why a luxury car would be made so dangerous and no one really helped but him. I would like something to be done so others don’t get hurt. I have scared knees and ... Read More Google - Nov 12, 2026
Service Department has very attentive personnel.
Very satisfying dealing with Kevin in servicr
(Translated by Google) I always recommend them! They show endless interest in every client who comes needing their various services! In my case, my service agent is Orlando Bravo, to whom I am enormously grateful for his attention, professionalism, decency, dedication, wisdom, and experience! (Original) Siempre los recomiendo!, porque demuestran un interés infinito en cada cliente que llega necesitando sus diferentes servicios!, y en mi caso mi agente de Servicios es Orlando Bravo al que le estoy enormemente agradecida por su atención, profesionalismo, decencia, dedicación, sabiduría y experiencia!!!
I would like to thank Jesus P. Service Representative and Jose Hernandez Supervisor, at Mercedes-Benz of Cutler Bay for their excellent customer service. There was initially some confusion regarding a warranty replacement, but they made a few phone calls, resolved the issue, and ensured the replacement was completed. I truly appreciate their professionalism and willingness to help. I have purchased three vehicles from this dealership, and my daughter recently purchased her first. We are pleased with the service we have received throughout our experiences and appreciate the care shown to our family. Sincerely, A satisfied customer Kimberly
Customer service is great
They are always willing to assist, listen to your concerns and do their best in solving any issue you might have, great service every time I visit the dealer.
MB of Cutler Bay continues to always provide excellent customer service with a seamless process and the highest quality workmanship!
⭐⭐⭐⭐⭐ Excellent Customer Service! I had a wonderful experience at Mercedes-Benz. The entire team was very professional, friendly, and attentive. They treated me with kindness and respect, and made sure I felt comfortable throughout the entire process. The customer service was excellent, and I truly appreciate the attention and care they provided. Thank you for such a positive experience! I highly recommend this dealership.
Sprinter ban- electric door not working. Was not fix because they told me they don’t fix it. Unbelievable Mercedes Benz can’t service their product. Very disappointed and dissatisfied lost two days.
My service advisor was great. Service was excellent as always.
Service center great But sales is lacking customer service
Damián. Always provide an outstanding customer service. He is very attentive and take care of you Thank you Damian
(Translated by Google) Everything was fine, but the price was high. (Original) Bien todo pero alto el precio
My experience with Mercedes-Benz of Cutler Bay has been exceptional! Robert is, without a doubt, the BEST service advisor I’ve ever had. His professionalism, attentiveness, and prompt responses consistently make me feel valued as a customer. I truly appreciate his dedication to providing outstanding service and making every visit a positive experience. Thank you, Robert, for setting the standard for exceptional customer care!
Ariel, gave us the most outstanding customer service experience. Within minutes of my enquiry her reached out to me to see how he could better assist me in finding the best vehicle for me. He was very professional, extremely knowledgeable and kind during our visit to the dealership. He was not pushing any agenda while assisting us to buy my next Mercedes! He went the extra mile in helping me get the vehicle that was not even listed yet on the Cutler Bay dealership's inventory. It was an absolute pleasure to work with Ariel and we can wholeheartedly recommend ... Read More Google - Nov 7, 2026
Robert Damas’s maintenance team did an excellent job. The service was prompt, professional, courteous, and thorough from start to finish.
Worst body shop service department
Outstanding first class service , very clean and nice loaner , clean dealership and exceptional service from Kevin Laplanche
Very disappointing experience with Mercedes-Benz of Cutler Bay. The repairs were extremely expensive, and despite paying a significant amount, the original issues continued. We had to bring the vehicle back because the problems were not resolved, resulting in additional costs that pushed us well over our initial budget. We were also told a discount would be provided, but the overall experience left us feeling misled and frustrated. For the amount of money spent, we expected better communication, transparency, and quality of service. Unfortunately, this experience fell far below our expectations.
On October 28 my Sprinter was towed to Mercedes-Benz of Cutler Bay due to the Engine Service Light coming ON. I have called, texted and e-mailed requesting way the light came on and what repairs were performed. I still have not been informed.
A long time, customer and always satisfied with my relationship Always a pleasant experience Thank you
I have had a couple of issues with my G wagon 2025 and both times Kevin Laplanche has taken care of the problem in a very successful way. He has been very helpful to me in my multiple cars there. I will recommend Kevin without any hesitation.
Hector was great. He was ready to show me cars and made everything fast and smooth.
Very professional and Friendly. I really like the coffee machine and the cup vakes Clean bathroom smells nice
Mercedes of Cutler Bay is totally a luxury attention and service. Thank you guys for your high quality customer service.
I always have a wonderful experience at the dealership, and I think that the professionalism, knowledge, and courteousness that the team provides Is one of the best Qualities to preserve excellence. Specially your head of service and that dealership, Byron Solis, and the service rider Naibi
Excellent customer service and communication
My service advisor Mr Kevin Laplanche was very professional and helpful. He gave me excellent service. He is an asset to your company.
Damian Rodriguez is the reason I’m at Mercedes Cutler Bay. He’s honest, personable, attentive and provides excellent service.
Excellent service. Fernando Ramos my service advisor is very knowledgeable and professional.
Excellent experience and professional Excellent experience, very professional. I will continue to have my car serviced with you in the future.
Great this time around. They gave me the right loaner car. They solved the issue with my car. The experience was what I expected from a Mercedes Benz service center.
A few weeks ago I brought my splinter van in for engine light. After it was repaired, I drove 10 miles down the street from the shop and all the fuel ran out in the middle of the street I had to wait 6 1/2 hours for a tow truck. Somebody left a gasket loose. They repaired it and I drove about 20 miles after it was repaired and the engine light came back on. Mercedes gave me a loaner truck thoroughly went over the whole van. It runs perfect now. In the end Im very happy and there was no additional charge. The ... Read More DealerRater - Nov 2, 2026
(Translated by Google) I want to express my sincerest gratitude 🙏🏽🙏🏽🙏🏽 to the Mercedes-Benz of Cutler Bay team for the excellent experience I received, and especially to highlight the professionalism, kindness, empathy, and knowledge of my salesperson, Juan Rodriguez 🥇🥇🥇🥇. Despite his young age, he is a very well-prepared and knowledgeable young man, which made my entire process much easier, more pleasant, and transparent.
I also want to give special recognition to Albert Torres 🥇🥇🥇🥇, from the finance department, for his extraordinary attention, patience, dedication, and willingness to help me. His professionalism and ability to explain every detail made a huge difference throughout ... Read More Google - Nov 1, 2026
(Translated by Google) Excellent! I am very grateful to all the workers on that team, especially to Mrs. Daibi for her exceptional service. Thank you! (Original) Excelente muy agradecido a todos los trabajadores de ese equipo de trabajo, en especial a la señora Daibi su atención excepcional, gracias
Excellent service. Always prompt. They do what they tell you, they're going to do. And I never have a problem when I get my car back. Thank you
(Translated by Google) It was my first time taking my car in for service. The service was five stars, exceptional, and the staff was very friendly. I really enjoyed it. (Original) Fue mi primera vez llevando mi carro para un servicio. La Att fue cinco estrellas, un servicio excepcional, su personal muy amable, me gustó mucho la verdad
Upon taking my GLC 300 in for a warranty item, I was looking at used vehicles when I was taken with a 2020 Toyota Highlander and I purchased the vehicle the same day using my GLC as part of the trade. Henry and the finance department were excellent in getting the deal done to my satisfaction and they exceeded my expectations in all aspects of the transactions. I would definitely go back for another purchase using this dealership.
(Translated by Google) The service was excellent, everyone is very kind, especially Jesus Fuenmayor, thank you very much for your support and management. (Original) La atención bel Servicio fue excellence, todos son muy amables especialmente Jesus Fuenmayor, muchas gracias por tu apoyo y Gestion.
Just wasn’t a very good experience. Just didn’t get good vibes a lot have changed over the years no diversity in this Mercedes' dealer
The dealer for us who own a Mercedes is the best. The attention is 5 start The Cutler Bay has the highest quality service.
It is comforting to know that I can always rely on MB service. I had an emergency and needed my car ready in no time. Well, to repair the damage I caused to the car took less time than expected. They even call the insurance company to do all the paperwork. The only service I didn’t use was the roadside, because the waiting time was too long
It was great they took care of the problem They also did it very quick
Excellent
I was given an Enterprise rental rather than a Mercedes Loaner as I have always been getting for the last 10 years from our previous Service Advisor (Lorenzo - he transferred to the Gables Dealership). Other wise it all went well with the Service.
Good as always It is always a pleasure getting service and attention in your dealership
My service manager always takes great care of me and my car, I am always very happy.
The Sales process was very organized; Jose Alfonso was very professional and made the purchase enjoyable.
The best experience, it was fast and they explain everything, I appreciate all the help with my problem .
Kevin always gives me the best services. Hes reliable and always find a solution to help
Not satisfied at all horrible experience don’t know where to start customer service with my consultant Lorenzo was bad then I find out he left the dealer without anyone letting me know and when I pick the car up it was returned worse then when I left it it was overheating and the hood would not open at all!!!!!!!! Horrible I won’t go ever again
I wanted to share some feedback regarding my recent Service B appointment, which was unfortunately a very disappointing experience with Mercedes-Benz.
My main concern was the Enterprise rental process. The vehicles were noticeably dirty, the process was inefficient, and the environment was highly unprofessional, with some customers engaging in loud conversations and using inappropriate language. The entire process took nearly an hour.
Frankly, the Enterprise experience does not reflect the level of service, comfort, or professionalism expected from Mercedes-Benz. I strongly believe the dealership should reconsider its rental partnership and expand its loaner vehicle availability for customers receiving scheduled maintenance.
... Read More Google - Oct 22, 2026
(Translated by Google) The service was terrible, the customer service was awful, especially from Jesus Fuenmayor. Be very careful; they don't speak honestly and they hide the charges you later have to pay because you sign a document that doesn't allow you to defend yourself, and you end up paying without them repairing anything. Absolutely terrible!
(Original)
La parte de servicio super mala la atención desagradable especificamente Jesus Fuenmayor tengan mucho cuidado no te hablan sinceramente y te esconden los cargos que luegos tienes que pagar porque firmar un papel que no te permite como defenderte y ... Read More Google - Oct 22, 2026
Very professional and kind Fernando Ramos is a great advisor. He makes things easy. And always easy to communicate with
The service for the vehicle was fine but the experience was not. I asked for a car loaner the day I made the appointment. When I was there the agent said they had a partnership with Enterprise Car Rental and that a car would pick me up to drive me there. To my surprise the car that was contracted was via Lyft. It was a old Nissan Altima with plastic seat covers. The Enterprise Car Rental was 12 minutes away and inside of a collision center. To add to the experience the gave me a Hyundai Sonata to drive back home. ... Read More Google - Oct 21, 2026
Happy with the service Mr. Damas made the experience a very pleasant one Thanks Mr. Damas
Quick professional and great customer service Great customer service quick response and delivery of vehicles with excellent cleaning service
Real bad experience
Extremely disappointing experience with Mercedes-Benz of Cutler Bay. After months of delays, poor communication, and significant out-of-pocket expenses, our vehicle was returned with multiple unresolved issues, additional damage, and serious safety concerns. The lack of professionalism, accountability, and quality control is unacceptable, especially from a Mercedes-Benz service center. I expected much better service and would not recommend this location.
Delay in appointment, waited 25min. Appointment had to be changed. No loaner, enterprise car rental is the most disappointing thing, dirty car and waiting like of 40 min. Will never get a rental
Excellent and professional customer service provided by greeters and service advisors. Everyone was helpful and mindful of guests time.
Awesome The customer service was awesome. The people there did not have you waiting too long. Just a great place and awesome set of people.
The adviser Orlando Bravo is just amazing doing his job. I so happy to have him as my adviser
Lorenzo explains everything thoroughly and patiently. Wants you to get the best out of the service .
Is good Servise good peaple do faster exelent veri profesional do work Ruth so deficiency
Great service and my service writer excellent Customer service great and my problems were solve
Great communication, fast turnaround Highly recommend Damian as a service advisor to anyone Thank you
This time the service was poor but very expensive once again. No one checked that the front window washing fluid is not coming. Car was given back in this condition. Also the rear window wiper blade was not there . The car was given back in this way and now I have to suffer. Mobile technician should be sent to my home to fix these issues.
Excellent!!! Excellent as it has always been. No complaints just great service and follow up.
Excellent customer service Good experience and very professional I would recommend friends to pass by and visit the dealership
I had a great experience purchasing my car here, especially thanks to Ricardo! He was incredibly helpful, professional, and attentive throughout the entire process. He made everything smooth and stress-free, answered all my questions, and made sure I felt comfortable with my purchase. You can tell he genuinely cares about his customers and goes above and beyond to provide great service. I highly recommend asking for Ricardo if you’re looking to purchase a Benz!
Excellent service by the salesperson and everyone there. I would recommend without any issues. Really had a good experience