Customer Testimonials
The service is wonderful, and my adviser Roberto Damas is the better adviser! and for sale department Hector Fernandez
Oliver Ortiz played a key role in making my dream car a reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happens made all the difference. I truly appreciate his efforts!
Eric Kalias made my car buying experience truly exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understand what I was looking for and ensured everything went smoothly. His dedication and attention to detail made this and easy enjoyable experience! Highly recommend!
I had the best experience with Mercedes-Benz of Cutler Bay customer service! From start to finish, their team exceeded my expectations with their professionalism, attentiveness, and genuine commitment to my satisfaction. Every interaction was seamless, and they went above and beyond to address my needs and ensure I felt valued as a customer. Their staff was not only knowledgeable but also personable, making me feel confident and well taken care of throughout the process. It’s rare to find a company that prioritizes customer care at such a high level, and Mercedes-Benz of Cutler Bay truly sets the standard for ...
Sales person, Janyll, was great. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone.
Fantastic service from my sales rep, the finance rep and my service advisor. Héctor, Rene and Damian you’re the best!!
Buying a car with Janyll was a great and easy experience. She helped me with all my questions and was fast and efficient.
(Translated by Google) I recommend it 💯for 💯 super attention and I really am super happy with my Mercedes ❤️ (Original) Lo recomiendo 💯por 💯 una súper atención y de verdad que me voy súper contenta com mi mercedes ❤️
I had a break down last Saturday when a cruse control sensor stop my car from running. They got me in and out by 4pm on a Saturday
My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea.
Ariel Vivanco was helping us today he was very charismatic and nice to us. If u need any help he is very talented and knowledgeable . Thank you for making the sale of our car smooth and easy! 100 percent recommended!
I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic ...
Ariel Vivanco at Mercedes-Benz provided exceptional service! He was professional, attentive, and made the car-buying process smooth and enjoyable. Highly recommend him!
Great Customer attention , we really appreciate their support and patience to help us with this deal
I have been servicing all my vehicle at Mercedes-Benz of Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, making every visit a pleasant one
(Translated by Google) This Mercedes Benz dealership has a highly qualified and very attentive staff. I am very satisfied and grateful for their attention and interest in my case. God continue to bless them. Especially Laura Delgado sales representative and her general manager Luis Gutiérrez (Original) Este concesionario de la Mercedes Benz tiene un personal altamente calificado y muy atento .Estoy muy satisfecha y agradecida por su atención e interés en mi caso .Dios los siga bendiciendo.En especial Laura Delgado representante en ventas y su gerente general Luis Gutiérrez
Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life..
Absolute best experience at Mercedes of Cutler Bay. I am beyond impressed with the service and care that I received from Eric Kalias, Rene from finance and their entire team. Eric made my vehicle purchasing experience so pleasant and joyful, which is how it should be. It is rare to come across an entity that strives on customer satisfaction, and Mercedes of CB does that. I recommend this entire team without hesitation. Thank you!
Michael Valdes has been the best sales representative to our family for many years and every time we purchase a new vehicle he makes the experience like the first time. He has become more than a sales representative but family to us ! He is absolutely the best of the best !
I am very pleased with my experience at Mercedes Benz and with my sales rep Brandon & Marcos . This is the second vehicle I have purchased from Mercedes Benz of Cutler Bay. The process is always smooth and they were transparent about everything. I will always highly recommend Brandon & Marcos at Mercedes Benz of Cutler Bay!
I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership!
I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership!
Can’t thank Eric and the entire team at Mercedes of Cutler Bay enough for the PHENOMENAL service I received today. Eric was sincere, professional and knowledgeable. The whole car purchasing experience was completely smooth from start to finish. I couldn’t be happier with my purchase! Thank you!!!!
Ask for BRANDON he is amazing and so pleasant to work with! I love my new car! Thanks Mercedes of Cutler Bay ♥️
(Translated by Google) I recently purchased a Mercedes-Benz and I am completely delighted with my purchase. The car is spectacular in every aspect: elegant design, cutting-edge technology, unmatched comfort and performance that exceeds all my expectations. Additionally, the purchasing experience was exceptional. I especially want to thank representative Jorge and manager Carlos for their first-class attention. They were both very professional, attentive and answered all my questions, making the entire process fluid and pleasant. I would definitely recommend both the vehicle and the brand to anyone looking for quality, luxury and an unparalleled buying experience. (Original) Hace poco adquirí un ...
I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations
I want to thank Roberto Garriga for his incredible patience and dedication. He took the time to show us every detail of the available cars and guided us perfectly in choosing the right Mercedes. His knowledge, customer service, and professional approach made me feel right at home from the very beginning. Definitely an exceptional experience that I would recommend to anyone looking for the perfect car. Thank you, Roberto!
Roberto Garriga at Mercedes-Benz of Cutler Bay is absolutely amazing! He made the car-buying process so easy and stress-free. His knowledge, professionalism, and attention to detail really stood out. Roberto went above and beyond to make sure I found the perfect car and was happy with every step of the process. If you’re in the market for a car, do yourself a favor and work with Roberto—you won’t regret it!
(Translated by Google) Ariel Vivanco helped me today. He helped me in my selection. He was very thorough and patient. Oscar Yanez helped me too. Excellent service! Recommended for sure! Thanks Ariel!!!! (Original) Ariel Vivanco me atendió hoy. Me ayudó en mi selección. Fue muy minucioso y paciente. Oscar Yanez me ayudó también. Servicio excelente! Recomendado al seguro! Gracias Ariel!!!!
The seller, with great knowledge of his commitment to customer satisfaction, guided me through the entire process so that I was satisfied with my investment purchase. I was very happy and satisfied to have been served by this gentleman named Armando Torres.
Truly every purchase experience at the Mercedes-Benz dealership of Cutler Bay is excellent and undoubtedly the finest and best in Miami, Florida. From the moment I walk in, I am always greeted by an exceptional and highly professional team that go above and beyond to ensure my satisfaction. Ms. Janyll Henriquez, Mr. Ira Jones, and Mr. Hugo Sanchez demonstrate unparalleled expertise, attentiveness, and dedication throughout the entire process of purchasing my vehicles. Their attention to detail, transparency, and genuine care make me feel valued as a customer at every visit. They take the time to listen to my needs, guide ...
I have a 2024 glc300 with mechanical issues , it’s been to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what options do I have at this time but they don’t really care about it. I will not recommend this dealer or their products to anybody because they are very dishonest and I’m very disappointed with their service.
The staff at the service department was magnificent. I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt rushed and the James my service rep was so kind and helpful. Great service even when swamped.
⭐⭐⭐⭐⭐ I recently leased a car from Mercedes of Cutler Bay and the experience was outstanding! Janyll, my sales rep, was incredibly knowledgeable and patient throughout the process. She took the time to answer all my questions and made sure I felt confident in my decision. Her professionalism and attention to detail truly set her apart. Rene Sanchez in the finance department was equally impressive. He walked me through all the financing options clearly and made the paperwork process smooth and stress-free. Rene’s expertise and friendly demeanor made the final steps of the lease feel seamless. Together, Janyll and Rene ...
(Translated by Google) Luis Carralero and Ariel Vivanco helped us with very good attention and professionalism when it came to making their work an unforgettable and magnificent experience, the best salespeople who have assisted me (Original) Luis Carralero y Ariel Vivanco nos ayudaron muy buena atención y profesionalismo a la hora de hacer su trabajo una experiencia inolvidable y magnífica los mejores vendedores q me han atendido
Thank you, Laura for an exceptional experience leasing a C300. I appreciated the time you took to introduce me to the new model and all of the fun technology. I wasn’t sure about moving from a GLC to a C class until I drove it home. I can’t believe how fun it is!
I cannot express enough how amazing my experience was at Mercedes-Benz of Cutler Bay as I leased my new 2024 C300. From start to finish, the level of personal care and professionalism was truly unmatched. The General Manager, Luis Gutierrez, went above and beyond to ensure my experience was seamless and enjoyable. Laura Delgado was equally incredible—her attention to detail, kindness, and expertise made the entire process smooth and stress-free. Their dedication to customer satisfaction is evident in every interaction. I could not be happier with my new car or the exceptional service I received. If you're in the ...
(Translated by Google) Jorge San Martin, good attention and 100% service, thank you for your help, Recommended!!! 🤝 (Original) Jorge San Martin , buena atención y servicio al 100% gracias por tu ayuda , Recomendado !!! 🤝
(Translated by Google) I feel like I made the best decision as they make everything easy for me and make sure I feel comfortable at all times and Mary, my salesperson, is the most special thing there is… (Original) Siento que tome la mejor decisión como me facilitan todo y están pendiente que yo me sienta cómoda en todo momento y mary mi vendedora lo más especial que hay…
Excelente Servicio de Oliver y Mary de la Concepcióncesta chica es un amor. Rene Sanchez en el financiamiento y Luis el general Manager.Me he sentido como en casa. Muy profesionales en todo momento. Es un placer ser parte de Mercedes BENZ!!
Oliver's service was excellent. He is always attentive of the customer and very professional. Definitely reccomend.
Customer Service at this dealership is second to none! They are accommodating, personable, patient and outstanding professionals in every way they care for their customers. My experience yesterday with my Salesperson Miss Melanie was wonderful. She explained everything very clearly, step by step and she even made sure that I was satisfied, comfortable and that I understood the vehicle as well. Thank you Mercedes Benz of Cutler Bay for your quality vehicles, but most of all for your valuable exemplary Staff! Cheers to all!
Jorge Caso was my sales associate and he is such a pleasure to work with. Very friendly and knowledgeable about the vehicles without pushing you on what you like. Both my mom and I purchased from him and we got a great price on great cars.
Excellent services I will Like to say Thank you to Damian Rodríguez.
Like always the best service department since i have ever owned a car Damian simply takes care of his customer with amazing thoughtfulness.
It was an absolute pleasure dealing with the staff at the Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it means to be a true professional, consistently demonstrating their expertise and dedication to customer service. The attention to detail and care that they put into their work did not go unnoticed. Whether it was discussing the specifics of my vehicle's needs or providing updates throughout the process, their communication was clear and timely. I felt well-informed and confident in their ability to service my vehicle to ...
My husband and I are pleased with the service and wonderful treatment we received at the cutler bay dealership, definitely we will recommended to any other future Mercedes owner!
I had an exceptional experience with Eric Kalias and Cutler Bay Staff. I would recommend them 100%!
I am a sprinter van owner who makes deliveries all over the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the following Monday. That was great. Some dealerships that I have visited are working one week out, if not more. The visit was definitely worthy of a five star review, from the greeting by the first attendant to the last hand shake with the service consultant. Everyone did an awesome job. My consultant, Jose Henriquez, was outstanding. Very knowledgeable, polite, and engaging. He ...
Excelente service and professionalism very impress with the service that I have received professional and caring for your problems. Thank’s Jose Henriquez
Eric takes whatever time is needed with his clients. He is the most professional considerate and empathetic salesman I've ever had the pleasure to meet.
I was completely satisfied with the analysis and service of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service!
Took my car in for service and key battery exchange! The customer service is always on point. They're always courteous and helpful. I had to leave my car for service so they provided with a loaner car. Having the loaner car came in handy as I had to drive back to work and didn't have another car available. The last loaner they gave me was a 4 series and it was amazing!!! Loved it but comes with a price tag of $1200/month! LOL! The wait area is very comfortable with luxe chairs and enough space to move around, TV ...
The service at Mercedes Cutler Bay is very professional and fast . My agent Robert Damas is the best .
They are very good at making you feel like a family, Kerving is a great example of how to make yourself feel good
Hello, I recently serviced my car here and the help provided by Damian and Jonathan was amazing. Really Happy
I recently visited MB Cutler Bay dealership for a service on my vehicle, and I couldn't be more pleased with the experience. Their dedication to customer service is truly commendable. From the moment I arrived, the staff was friendly, professional, and incredibly knowledgeable and the service was completed quickly and efficiently. A special shout out to José Henriquez, who went above and beyond to make sure I was completely satisfied. From start to finish, he was professional, knowledgeable, and incredibly attentive to my needs. I highly recommend MB Cutler Bay dealership to anyone in need of a Merc service. ...
Excellent customer service from the sales to service.department. Great car dealership. Very professional and caring, listing to your needs.
I had an outstanding experience purchasing my electric vehicle thanks to Roberto. From the moment I walked into the dealership, they were attentive, knowledgeable, and never pushy. He took the time to understand my needs, answered all my questions, and walked me through the entire process of switching to electric with patience and expertise. His professionalism and friendly demeanor made the buying experience smooth and enjoyable. If you’re in the market for a vehicle, I highly recommend asking for Roberto!
Quiero agradecer sinceramente a Janyll Henriquez por su excelente atención y profesionalismo durante todo el proceso de compra de mi auto. Desde el primer momento, demostró un profundo conocimiento de los modelos y me guió con paciencia, siempre buscando lo que mejor se ajustaba a mis necesidades y presupuesto. Su enfoque honesto y amable hizo que la experiencia fuera mucho más agradable y libre de estrés. Sin duda, recomiendo a Janyll Henríquez a cualquiera que esté buscando un auto, ya que no solo se enfoca en vender, sino en ofrecer el mejor servicio al cliente posible. ¡...
Excellent dealership, I drive all the way from west Fort Lauderdale even though I have multiple other Mercedes dealers close by, the great service that Orlando Bravo have gave me during last years is fenomenal, always with a big smile, excellent service, start working in my car from the day I drop off my car, every day send me updates of my vehicle, in general I don’t change my advisor for nothin, will always ask for orlando
(Translated by Google) I recommend it 100%, excellent service. (Original) Lo recomiendo 100%, excelente atención.
Customer service was top notch. The service department is friendly and attentive.
Dedicated attention, listen to your needs and what it is customer expectations. 100% customer service oriented.
(Translated by Google) Wonderful people and they are very professional Excellent attention (Original) Gente maravillosa y son muy profesionales Excelente atención
Great service here, and especially to Janyll Henriquez, the person in charge of my car's process. Thank you, love, for your attention and dedication. You do your job with love and care 🥰👏🏻
5 Stars ⭐⭐⭐⭐⭐ I recently purchased a vehicle from Mercedes-Benz of Cutler Bay, and the service was outstanding! Jorge Caso provided excellent service with true professionalism. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. I highly recommend Jorge and the team at Mercedes-Benz of Cutler Bay for anyone looking for a first-class car-buying experience.
Excellent customer service, James my Service Adviser was courteous and made sure everything was to perfection. My compliments to management! Keep up the good work!
I recently purchased a new car from Mercedes-Benz of Cutler Bay, and I had the pleasure of working with Alberto Magallón. From start to finish, Alberto was exceptional. His professionalism, knowledge, and genuine care made the entire process smooth and enjoyable. He went above and beyond to ensure I found the perfect vehicle that fit my needs and budget, without ever making me feel pressured. Alberto was patient, attentive, and thorough, answering all my questions and making sure every detail was covered. If you’re looking for top-notch service and a seamless car-buying experience, I highly recommend asking for ...
My salesman Nick helped out tremendously. Went above & beyond, & so did Jose for finance. Can’t thank them enough!
Very professional, excellent service. My husband and I glad we went to this dealership. Oliver and Mary de La Concepcion they have all the patience of the world to deal with us . Thank you we are happy with the result.
eric was very professional and kind! he made leasing my new car a smooth transition and was very helpful with all my questions and concerns. As well as oliver always a pleasure doing business with him and Mercedes benz for the past 10+ years.
(Translated by Google) I had an excellent experience at Mercedes-Benz of Cutler Bay. The attention I received was outstanding, with a highly professional sales consultant and finance specialist. The entire purchasing process was quick, efficient, and simple. I highly recommend this dealership for anyone looking to buy a Mercedes! I had a great experience at Mercedes-Benz of Cutler Bay. The attention I received was exceptional, with a very professional sales advisor and financier. The purchasing process was agile, fast and simple. I highly recommend this dealership to anyone looking to purchase a Mercedes. (Original) I had an excellent experience at ...
I recently had an excellent experience with Mercedes-Benz of Cutler Bay. Their service was impressive and incredibly friendly. Nicholas, in particular, stood out with his helpful attitude and expertise. I highly recommend for anyone looking for outstanding service. Thank you, Nicholas, for going above and beyond!
(Translated by Google) Very good service and many thanks to Yeison Lopez and Oscar Llanes, very pleased (Original) Muy buen servicio y muchas gracias a Yeison Lopez y Oscar Llanes, muy complacidos
I would like to give Mr. Lorenzo Veloz from the service department a 5 star review. He assisted us very efficiently. Mr. Veloz went above and beyond assisting us with our vehicle’s service appointment.
Yeison Lopez, the best seller, is very attentive, has a lot of patience, kindness and explains in detail all the options you have. We recommend him 100% Come buy with him. I highly recommend Mercedes Benz of Cutler Bay.
(Translated by Google) Very nice experience with the help of Yeison López, I contacted him through TikTok. He is the best (Original) Muy linda experiencia con la ayuda de Yeison López, lo contacté por TikTok. Él es el mejor
It was a very pleasant experience. I have to thank Marines and the managers Daniel Baster and Oscar Yanes. They were very patient with us, and we are happy with the final outcome. Great team, I recommend them 100%.
Excelente servicio y con un espectacular inventario, siempre que voy encuentro lo que quiero, ya son 4 autos que eh adquirido con ellos
I've had a relationship with this dealership going on 20 years. The team is professional, works with integrity and has gained my trust. In the automotive industry, as a female customer, that's of utmost importance. I've moved an hour away and continue to be a loyal customer at this dealership. Eric did an outstanding job and always makes me feel like a VIP. He's open, honest, professional and a genuinely kind person. This is the dealership you want to shop in.
He is a very good employee The service was excellent The installation is very nice
I’ve worked with Mercedes of Cutler Bay for many leases. Each and every time I’m more and more impressed with the dealership and its staff! Oliver Ortiz is amazing! He makes the process so easy. It is quite evident that he wants every person who walks into the dealership to leave happy. He gets the deal done — extremely professional and personable. It’s always a pleasure working with him. His team is also outstanding. Melanie Bustamante assisted me this week — she was so attentive and was fantastic in helping me navigate my best options. So very happy with ...
Hello Orlando Bravo handled the service appointment with professionalism and was extremely knowledgeable. I can tell you I have a Black label from Lincoln and they really need to up their game to truly become a "luxury" brand. My EQS had some issues that was remedied.
MB of Cutler Bay delivers A+ service. Can’t thank the service department enough for making it easy. Special thanks to Charlie, Nicholas and Jose. You have a great team!
I have been a Mercedes owner for over 30 years and have never been taken care the way the service representative Orlando Bravo has taken care of me I'm glad I made the switch to Mercedes Benz of Cutler Bay KEEP THE GOOD WORK ORLANDO
I had an excellent experience at Mercedes Benz of Cutler Bay. Everyone was very respectful and not pushy, which is a huge plus for me. My sales rep was incredibly knowledgeable and patient, working with me until I got the deal I needed. I highly recommend this dealership.
My first visit and service experience at Mercedes Benz Cutler Bay was most impressive. Each team member I encountered was courteous, friendly and efficient. My new service advisor, Kristopher, was knowledgeable and professional. I have been a Mercedes Benz customer for 8 years and did not encounter this surprising 5-star level of customer service before. I highly recommend this dealership! Gilda B
I bought my Sprinter at MB Cutler Bay with David Gaspe and have had it serviced there for the last 2 years. We are always anxious to get service done quickly because we are a transportation company. The sales and service department have always gone above and beyond. They are very personable and the response time is on point. Orlando Bravo ALWAYS takes great care of us. We have our vehicle back very quickly. Customer Service is the ONLY reason why I drive 40 miles to this location.
I recently went to MB of Cutler Bay to have my C300 serviced for my 50,000 servicing. I wanted to take the time to say how impressed I was with the process. First, you are greeted with the red carpet dropping off your vehicle; you get your loaner vehicle, and within a few hours, I receive a text video showing me the professional work being conducted on my car. (WHAT)! So cool. When I picked up my car, it was spotless. The service department is excellent. I cannot say enough good about the process. Thank you! RC
Excellent dealership, welcoming staff. My service advisor, Fernando Ramos, is outstanding. He is helpful, professional and courteous. He communicates thoroughly and ensures all issues are resolved. Highly recommend for great, consistent service!
Jonathan Ginoris, Jesus Fuenmayor and Conroy Nicholas were amazing as always! Everytime I take my car in for service they take of everything right away and make me feel like a VIP. I wouldn’t take my car anywhere else for service.
I want to take a moment to acknowledge Mr. Eric Kalias and Mercedes Benz of Cutler Bay. Mr. Kalias is a true gentleman and professional. Words cannot fully capture the character of this man. If you wish to be treated with respect, he is the one to go to. This dealership is dedicated to assisting and supporting its customers. Every person I interacted with greeted me with a smile. If you are considering a Mercedes Benz, I highly recommend going to Cutler Bay and asking for Eric Kalias - it's an easy decision.
Michael Valdes, one of the best salespersons, very helpful and patient. He’s a person that cares deeply about the customers' needs and understands how stressful buying a car can be. He treats you like a friend. Great customer service. The place amazing and clean every time I come here and all of their employees always smiling. Well Michale inspired me, and I ended up buying 2 cars. He makes us courtesy calls all the time. I have visited many dealers and nothing is compared to your attention. Thanks