Customer Testimonials
I’m very grateful to Janyll Henriquez for their excellent service and professionalism during my car purchase . She guided me through the entire process and answered all my questions with patient and clarity. Thank you for making this such a positive experience!!! Highly recommended
(Translated by Google) I am very, very grateful for the beautiful experience I had at Mercedes Benz, today with Ariel and Yeison with my hand on my heart ❤️, their treatment, respect, reliability, the sincerity with which I was treated is excellent and extraordinary, very happy to join such beautiful people and such a beautiful Mercedes Benz family 🙏🙏🙏❤️❤️❤️ (Original) Estoy muy pero muy agradecida por la bella esperiencia que tuve en la mercedes Benz, en el dia de hoy con Ariel y Yeison con la mano en el corazón ❤️,su trato,el respeto,la confiabilidad,la sinceridad con la que ...
Had a great car buying experience with Marcos Medina. Very professional and knowledgeable. A much better overall experience than our last purchase from the Coral Gables location. Well worth the drive.
Prompt, courteous, and effective service that went beyond my expectations. Their team not only solved my problem but also followed up to ensure everything was perfect. Incredible service.
All the services was great the best person very professional and very nice
Mercedes Benz Cutler Bay made my purchase of a 2025 C 300 easy.. they were very generous and straight forward.
I just want to share how great my experience was purchasing my new vehicle. A huge thank you to Hector Fernandez for making the entire process so smooth and stress free. Hector was knowledgeable,helpful and made comfortable every step. I truly appreciated the transparency and support throughout the entire transaction. Highly recommend working with him! Thank you, Lourdes
Estoy muy complacida con la atención de Fernando Ramos , fue muy profesional al explicarme el proceso de reparación de mi auto.
Ariel Vivanco was very attentive and with a peculiar customer service!!! The best in town! Thank you for your support and service!
I had an outstanding experience purchasing my vehicle thanks to the excellent service provided by Janyll Henriquez. From the moment I arrived, she was professional, knowledgeable, and attentive to every detail, making the entire process smooth and stress-free. Janyll went above and beyond to ensure I felt confident and informed every step of the way. I’d also like to acknowledge her manager, Yeison López, for overseeing a team that clearly values customer satisfaction, and Alberto Torres in finance, who explained all the financial aspects with great clarity and transparency. Overall, this was one of the best car-buying experiences ...
Excellent service. Mr. Jesus Pedrosa explained the needed service. He was extremely helpful. This kind of customer service makes the Mercedes Benz of Cutler Bay a welcoming place.
Awesome experience. Love my car and my sales representative Eric Kalias was great!
Thanks to Yeison and Ricardo for supporting, very easy process. Great people.
The services were very professional and excellent. I’m very happy to take my care there for service.
Yeison and Ariel are the best and the dealer was very friendly and helpful. I am happy to do business with them.
My experience at Mercedes-Benz of Cuttler Bay was outstanding. From the sales representative (Mary) to the manager and the financing team, everyone was incredibly kind and professional. The purchasing process was smooth, efficient, and well-organized. The team’s commitment to excellence is evident. I would definitely recommend them
It is a pleasure to take my Benz to Mercedes Benz of Cutler Bay for service. My service advisor Jesus Fuenmayor is outstanding. The mechanics text with a video and explanation of the service being done and provide feedback on additional items found. The entity is excellently run. Please keep up the excellent service! Miriam Gomez - Satisfied client!!!!
My experience at Mercedes Benz Cutler Bay was excellent everyone was willing to help in order to make my car purchase easy. I truly cannot thank them enough!!thankyou all!!!
Wonderful customer service, Lorenzo Velos was very helpful and a great employee he was very nice.
I've leased for years and have been to many dealerships over that time. I have to say I had the most welcoming experience at Mercedes Benz of Cutler Bay. Immediately upon walking in with my husband and newborn we were greeted by a receptionist. The manager was present and also introduced himself and gave my daughter a teddy bear with a Mercedes logo as well as waters while we waited for our salesman to be assigned. We were lucky to be assigned Ariel. The entire staff was warm and welcoming and not pretentious like at other luxury dealerships. Ariel, ...
If you have a MBz in your dreams, go to MBz of Cuttler Bay to make it a reality. No one like them to help you: I promise you!
Mercedes Benz of Cutler Bay provided me with an exceptional experience. Their professionalism, knowledge, and seamless execution of the entire process were commendable. Their transparency and customer-centric approach were highly appreciated. I would highly recommend their services to anyone seeking a superior automobile.
Este es el mejor concesionario d Miami máxima atención y servicio muy bello todo , estoy sumamente agradecido d veras , sigan así q van a llegar muy lejos , vendedores excelentes gracias por su atención.
I had a great experience while leasing my new vehicle at this branch. All the staff makes your time there a pleasant and warm experience but Ariel and Yeison were particularly amazing to work with, very knowledgeable and friendly.
Excellent customer service, thanks
Excellent service!!!
(Translated by Google) My experience was excellent, very pleasant, the representative guided us and explained all our doubts, we left satisfied and I recommend them with our car (Original) Mi experiencia fue excelente, muy agradable ,él representante ,nos guió y explicó todas nuestras dudas ,salimos satisfechos y con nuestros carro los recomiendo
(Translated by Google) Excellent service from all the staff, especially Yennil, a 5-star girl, thank you. (Original) Una atención excelente de todo staff, especialmente Yennil una chica 5 estrellas gracias.
(Translated by Google) I want to share my experience buying my new Mercedes-Benz GLE 350 and recommend Ariel, known as “The Master”, at the Mercedes-Benz Cutler Bay store. From the first moment, Ariel provided me with exceptional service: professional, friendly and always attentive to my needs. What I value most is that he never pressured me to make a decision. Instead of selling to me, he focused on helping me find the best option for me, making sure every detail fit my conditions. Ariel fought with me until the end to get an incredible deal, showing that she truly cares about ...
Fernando Ramos is hands down the best Service Advisor -“ambassador” at this dealership - or any in my 35 years of owning Mercedes vehicles . He is an asset to this company with excellent customer care and delivers a white glove service with a welcoming attitude. Wonderful attentive punctual - you need to clone this guy !!!
I had an amazing experience at Mercedes-Benz of Cutler Bay. From the moment I arrived, the service was impeccable and highly professional. I especially want to highlight Ariel Vivanco, who made the entire process smooth and stress-free. He was always attentive to every detail, answered all my questions patiently, and provided exceptional service. You can tell he genuinely cares about his clients and knows his job very well. If you’re looking for a dealership where customer service is top-notch and you feel truly valued, I highly recommend Mercedes-Benz of Cutler Bay. Thank you, Ariel, for your professionalism and dedication!
Albert was very They were helpful and made it possible for us to get our loan approved with very good terms and monthly payments.
Melanie Bustamante helped us a lot with our new car. She made sure the entire process was smooth and fast. We are very satisfied with her services. Amazing customer service.
Melanie Bustamante is the best! She is kind and her customer service is outstanding. She really made sure to give us the car that we wanted based on all our specifications. Mercedes Benz of Cutler Bay is lucky to have her!
(Translated by Google) Ariel was super special to me and the attention was more than spectacular! I tried a car and he convinced me to take another one that I had not planned on but it really is a much better car! Recommended Ariel!!! Thank you for being so nice and kind to me! (Original) Ariel fue súper especial conmigo y la atención fue más que espectacular ! Probé un carro y me convenció a llevarme otro que no tenía en planes pero realmente es un carro mucho mejor! Recomendable Ariel !!! Gracias por ser tan lindo y ...
Jesus Fuenmayor did a great job as Service Advisor. He delivered the car serviced and cleaned as promised within the promised time. he is professional and straight forward. A pleasure to work with. People at MB Cutler Bay are all friendly and helpful. I watched multiple friendly interactions between staff and customers in the waiting rooms and in the showroom. People are customer focused. Good to see.
Attention to detail. Sales and service individuals are professionals. Great experience dropping and picking up the vehicle while in service.
I had an outstanding experience at Mercedes-Benz of Cutler Bay, thanks to the exceptional service provided by Fernando Ramos. From start to finish, he was professional, knowledgeable, and truly dedicated to ensuring a seamless experience. He took the time to address all my concerns, provided clear explanations, and ensured my vehicle was serviced efficiently. His attention to detail and commitment to customer satisfaction made all the difference. I highly recommend Fernando Ramos to anyone looking for top-tier service at Mercedes-Benz of Cutler Bay. Thank you for your professionalism and excellent customer care!
The staff is friendly, professional and polite. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great.
(Translated by Google) I came to buy a car and this man convinced me to take a more expensive one but we left happy with the attention received and the knowledge of Ariel Vivanco. Thanks a lot! Thanks also to Manager Yeison. I buy all my cars here (Original) Vine a comprar un carro y este señor me convenció de llevarme uno más costoso pero nos vamos feliz con la atención recibida y los conocimientos de Ariel Vivanco. Muchísimas gracias! Gracias también al Manager Yeison. Todos mis carros los compro aqui
(Translated by Google) Thanks to Ariel Vivanco I was able to get the car I wanted. Excellent person. Mercedes Benz has an example of Professional. (Original) Gracias an Ariel Vivanco me pude llevar el carro que deseaba. Excelente persona. Mercedes Benz tiene un ejemplo de Profesional.
(Translated by Google) Today I came to buy a car to exchange it for the previous one and although it seemed impossible, a boy named Ariel, who everyone calls him El Master, helped me in a professional way. He went the extra mile and I was able to do the business thanks to his effort and determination. Recommended !!! Thank you Mercedes Benz of Cutler Bay (Original) Hoy vine a comprar un carro para cambiarlo por el anterior y aunque parecía imposible me ayudaron de una manera profesional un muchacho de nombre Ariel que todos le llaman El Master. Fue ...
MB of Cutler Bay dealership is the absolute Best in South Florida! Five stars is not enough, they deserve 10 stars **********
My experience was great. The treatment and professionalism of my sales person Mary De La Concepcion was exceptional everyone one involved in my purchase was amazing. I have been to different dealerships and the treatment in MB of Cutler Bay tops no doubt. I will definitely be glad to be a returning customer in the future.
Fabulous experience! The entire team made the purchase of my new Mercedes a pleasure with efficiency and professionalism. I have purchased several Vehicles from Mercedes of Cutler Bay even though I have other Mercedes dealerships closer to my home. I would highly recommend Mercedes of Cutler Bay.
Adriana Araujo is an excellent sales representative. She is friendly, knowledgeable and provides excellent customer service. It is a pleasure doing business with her. This is the second Mercedes that we lease from her. Thank you Adriana.
highly recommended!! fast service..i will definitely go back in the future ,thank you!! especially my service adviser Keven Laplanta.
Many thanks to Adriana Araujo for helping me with the purchase of my work van. I really have no complaints about her service; she is very professional and attentive.
Had a great experience with how Oliver attended me. Very professional and knowledgeable. Would definitely recommend anyone who is looking for a Mercedes to come to this dealership.
Damian Rguez excellent advisor and outstanding customer service!!!! Saff from C Gables MB should learn from this gentleman from Cutler Bay
(Translated by Google) Today I was looking for a car and I didn't know they had a dealer here so far South. A serious, kind and very professional man assisted me and helped me throughout the purchase. I have no words of gratitude for Ariel Vivanco for his patience. If you want to buy a car, come see it, ask about it. I didn't feel upset or insecure with his special help. (Original) Hoy estuve buscando un carro y no sabía que tenían un dealer aquí tan al Sur. Me atendió un señor serio , amable ...
Ariel Vivanco, went above and beyond to make our shopping experience one of the best I’ve had in the last 30 years of purchasing cars. He makes the process go smoothly and effortlessly, while working hard to get you the best deal. We went in to see a car and left with 2!
My recent experience at Mercedes-Benz, particularly with Oliver Ortiz, was nothing short of exceptional. From the moment I stepped onto the showroom floor, Oliver's professionalism and genuine enthusiasm were evident. He wasn't just trying to make a sale; he was dedicated to ensuring I found the perfect Mercedes-Benz to match my needs and preferences. I highly recommend seeking out Oliver Ortiz. His professionalism, expertise, and genuine care for his customers make him an outstanding representative of the Mercedes-Benz brand. rgds Hector Jimenez
Great experience, and a great sales person Mary treats you like family.
“Exceptional service, prompt and professional—my Mercedes runs flawlessly. Highly recommend!” “Outstanding Mercedes-Benz service—expert staff, quick turnaround, and my car performs like new. Highly satisfied!”
I had an outstanding experience working with Mary at Mercedes Benz of Cutler Bay! She is, without a doubt, the best saleswoman I’ve ever dealt with. From the moment I stepped in, she was welcoming, professional, and incredibly knowledgeable. Mary listened to my needs, answered all my questions, and made the entire car-buying process smooth and enjoyable. She went above and beyond to ensure I was completely satisfied. If you're looking for a top-notch car-buying experience, Mary is the person to see. Highly recommend her—5 stars all the way!
(Translated by Google) The best saleswoman in the world (Original) La mejor vendedora del mundo
Jose Henriquez was great, and the entire team was very welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features.
Today I came in with my dad and an old friend of ours, Ariel Vivanco and he was above and beyond with our E350. It is an amazing car our family is very with the car. Ariel is an amazing person and very knowledgeable. 100% recommended.
Luis was great, helping to expedite the process and he kept informed all the time. Highly recommend, amazing customer service
Superstar Sales Representative.Eric Kallias excellent experience and very knowledgeable .thank you Onofrio B
Ariel was phenomenal! He help us through the entire process. Definitely, I will recommend him to my friends.
Robert G. helped us look even though we were undecided. He was very patient and thorough. He is a great salesman who enjoys his job. Thank you for your help Robert 🙌🏾 Even though we didn’t purchase it’s a possibility we may be back!
I want to thank the team and specially Roney for the excellent service I received and how pleasant and easy the experience of getting a new car was at the dealership. Usually, getting a car is a stressful experience for me, but your team ensured all my questions were answered, and I was happy and satisfied with my purchase. If you are thinking about getting a new car I highly recommend you going to this location and asking for Roney.
My leasing experience was incredibly smooth, thanks to Eric’s exceptional service. From start to finish, he made the entire process seamless, answering all my questions and guiding me through every step with patience and expertise. His attention to detail and dedication made leasing a breeze. Albert, the financial advisor, was equally impressive. He carefully walked me through the financial aspects, ensuring I understood all my options and felt confident in my decisions. His knowledge and transparency made everything feel straightforward and stress-free. Together, Eric and Albert made the experience not only easy but truly enjoyable — I couldn’t have ...
I had an excellent experience at [Dealership Name] servicing my car. Robert was professional, friendly, and went above and beyond to provide outstanding service. Everything was smooth and efficient from start to finish. Thank you!
Jose was incredible. My Mercedes needed to be towed from key west to cutler bay because they were closest to us 3 1/2 hrs away. Mercedes road side was horrible took them 2 days to find a tow truck and only after I told them to escalate this problem to a supervisor. I was in touch with Jose from the beginning and he was awesome and so reassuring. He even dealt with the tire and rim company that I have an extended warranty with. He was constantly in touch with me the whole time my car was there. Kudos to him
(Translated by Google) Today I had a very satisfactory experience in this place, I was assisted by the seller Ariel Vivanco, excellent service and excellent person. He proved to be someone dedicated to his work, honest and with extensive knowledge of the subject. His unique and warm way of being makes me recommend him to anyone who needs him. (Original) Hoy tuve una experiencia muy satisfactoria en este lugar, me atendió el vendedor Ariel Vivanco, excelente servicio y excelente persona. Demostró ser alguien dedicado a su trabajo, honesto y con un amplio conocimiento del tema. Su forma de ser única ...
Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional. The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond ...
Kevin LaPlanche to the rescue again! I hit a large pothole in the road and popped two tires. As always, I called Kevin and he guided me on what to do and put my mind at ease. We got the car towed in right away and he made sure that everything was squared away by the end of the day. I have been working with Kevin for years now and he never disappoints.
Excellent service, minimal waiting time, specialists dedicated to making you feel at home. 100% recommended.
Bought a MB Sprinter back in May from this dealership, Luis was my sales guy, highly recommend him and this dealership. Very professional service and reliable, always willing to help you out and answer questions and work with you. Thanks Luis for your help!!!
Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences.
I had an outstanding experience purchasing my new Mercedes, thanks to the exceptional service provided by Eric, the sales representative and Oliver the manager. From the moment I arrived at the dealership, they made me feel welcome and prioritized my needs. Eric took us to see the car I was interested in and dedicated his day for us, I appreciated his patience as he answered all my questions and helped me navigate the selection process. Eric truly listened to my preferences and worked diligently to ensure I found the perfect car that suited me. Eric and Oliver went above and ...
Our overall experience was outstanding. Melanie was amazing!!! She was patient, knowledgeable, and most importantly didn’t push us just to get any car sold. She worked with us to find the exact car we were looking for down to the last little detail. We are very happy with our purchase and the treatment we received.
I purchased a SL63 from Brandon blanco and I can say it was the easiest, fastest purchase I ever had made. I felt I was getting ripped off and the knowledge that Brandon had was really incredible. I will definitely will always go to this dealership and purchase a vehicle from Brandon. Great experience, customer service is on point and the finance gentleman Rene was great.
Brandon Blanco is one of the best sales rep I’ve ever met, he knows everything about Mercedes & best thing about him & this location is they do not rip you off!! Anyone who comes to this location ask for him, you wont be disappointed!
Thank you Brandon B. for your professionalism.
Going to the dealership is probably one of my least favorite things to do but my experience at Mercedes Benz at Cutler Bay was an absolute pleasure and they have a customer for life
Jonathan, Jesus and Conroy are always a pleasure to work with and they always provide exceptional service!
The service is wonderful, and my adviser Roberto Damas is the better adviser! and for sale department Hector Fernandez
Oliver Ortiz played a key role in making my dream car a reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happens made all the difference. I truly appreciate his efforts!
Eric Kalias made my car buying experience truly exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understand what I was looking for and ensured everything went smoothly. His dedication and attention to detail made this and easy enjoyable experience! Highly recommend!
Sales person, Janyll, was great. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone.
Buying a car with Janyll was a great and easy experience. She helped me with all my questions and was fast and efficient.
I had a break down last Saturday when a cruse control sensor stop my car from running. They got me in and out by 4pm on a Saturday
My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea.
I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic ...
I have been servicing all my vehicle at Mercedes-Benz of Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, making every visit a pleasant one
Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life..
I am very pleased with my experience at Mercedes Benz and with my sales rep Brandon & Marcos . This is the second vehicle I have purchased from Mercedes Benz of Cutler Bay. The process is always smooth and they were transparent about everything. I will always highly recommend Brandon & Marcos at Mercedes Benz of Cutler Bay!
I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership!
Can’t thank Eric and the entire team at Mercedes of Cutler Bay enough for the PHENOMENAL service I received today. Eric was sincere, professional and knowledgeable. The whole car purchasing experience was completely smooth from start to finish. I couldn’t be happier with my purchase! Thank you!!!!
I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations
Truly every purchase experience at the Mercedes-Benz dealership of Cutler Bay is excellent and undoubtedly the finest and best in Miami, Florida. From the moment I walk in, I am always greeted by an exceptional and highly professional team that go above and beyond to ensure my satisfaction. Ms. Janyll Henriquez, Mr. Ira Jones, and Mr. Hugo Sanchez demonstrate unparalleled expertise, attentiveness, and dedication throughout the entire process of purchasing my vehicles. Their attention to detail, transparency, and genuine care make me feel valued as a customer at every visit. They take the time to listen to my needs, guide ...