Mercedes-Benz of Cutler Bay Reviews
My service advisor Fernando was excellent, responsible, professional, this guy is really helpful. He must be promoted.
⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience at Mercedes-Benz of Cutler Bay. A special thank you to Leo, Albert, and Henry for their professionalism, kindness, and outstanding customer service. From start to finish, they made the entire process smooth, stress-free, and enjoyable. What stood out most was how genuinely cared for I felt throughout the experience. Their attention to detail, transparency, and willingness to go above and beyond made all the difference. Thank you, Leo, Albert, and Henry, for making me feel like a valued customer. I truly appreciate all of your help and highly recommend this team!
Amazing experience at the Mercedes-Benz of Cutler Bay dealership. Ricardo Vargas was an absolute pleasure to work with and after looking at different cars and even visiting multiple Mercedes dealerships, Ricardo and his kindness and willingness to help closed the deal. This is officially my go-to location!
Second purchase within months at this place. Alian is the goat and thank you Christian for helping us out today! I'm closer to the Gables location and have found this place to really take care of us. To many more purchases and again, thank you!
(Translated by Google) Excellent experience working with José Alfonso. Very professional, attentive, and transparent throughout the entire process. He helped me find exactly what I was looking for and answered all my questions patiently and honestly. The service was quick, pressure-free, and very well organized. I definitely recommend him to anyone looking to buy a vehicle with confidence. Thanks again for all your help, José!
(Original)
Excelente experiencia trabajando con José Alfonso. Muy profesional, atento y transparente durante todo el proceso. Me ayudó a encontrar exactamente lo que estaba buscando y respondió todas mis preguntas con paciencia y honestidad. El ... Read More Google - May 28, 2026
Conroy is The best of the best
George Diaz made the purchase of my Cabriolet exceptionally smooth and efficient. He located exactly the vehicle I wanted, and it arrived at the dealership within just a few days. When I arrived, everything was prepared—the car was ready, the paperwork was complete, and I was on the road within a couple of hours. George Diaz is truly a valuable asset to Mercedes-Benz of Cutler Bay.
Amazing service by George Diaz. Thank you for all your help!
A seamless buying experience from friendly and knowledgeable staff - Paulo Santos, Jose Gomez and Nick M.
I had such an incredible experience at Mercedes-Benz of Cutler Bay that I felt compelled to share.
Going in, I’ll be honest—I had my guard up. Based on past experiences with other dealerships, I fully expected to be disappointed or feel pressured. Instead, I was met with a level of respect, honesty, and humility that truly caught me off guard—in the best way possible.
From the moment I walked in and met Conroy, I was welcomed with genuine warmth and a clear commitment to understanding exactly what I was looking for. He went above and beyond to ... Read More Google - Apr 30, 2026
Shout out to Jesus Fuenmayor for outstanding customer service, attentiveness, and communication.
Had a great experience with Conroy — the whole process was smooth from start to finish. Everything was fast, easy, and super transparent, no surprises at all. Really appreciated how open and straightforward everything felt. Big thanks as well to the team at Mercedes-Benz of Cutler Bay, and especially José González in finance for making everything simple and stress-free. Highly recommend!
Walter was very rude and condescending when speaking about interest rate on a vehicle he refused to give information although it is generally given to buyer if requested. The sales person even agreed he was unprofessional. The Sales Person Ricardo was able to give me an honest answer!
Paulo was great.
So far so good. Buying out of state. Wrapping up financing now.
Mr. Paulo Edgard made the experience as enjoyable as possible! Definitely recommend his services.
Conroy Nicholas is the go to sales rep! I came in with my son looking for price, probably not the ideal client but he was so patient and gave me the best deal out of the other dealerships I had visited. Two days later I came back and signed the lease. Conroy was very professional through the process and made it very fast.
Amazing customer service fast and easy Love my new Benz !!!!! Thank you Richardo
Jose Alfonso was our seller. Once of the greatest experience we had at a dealer. Great costumer service.
Very friendly my sales Ricardo Vargas
(Translated by Google) Many thanks to Ricardo Vargas for his professionalism and help. We are very happy with our new car purchase. 100% recommended. (Original) Muchas gracias a Ricardo Vargas por su profesionalismo y ayuda. Estamos muy contentos con la compra de nuestro nuevo carro. Recomendado 100%.
Leo Sorzano is a true professional who goes above and beyond for his clients. His attention to detail and commitment to excellent service really set him apart!
I had an absolutely amazing experience purchasing my Mercedes, and I can’t say enough good things about my salesman, Leo. From start to finish, he was incredibly patient, knowledgeable, and genuinely helpful. I had a lot of questions, and he took the time to answer every single one without ever making me feel rushed or pressured.
He made the entire process smooth, stress-free, and actually enjoyable, which says a lot when buying a car! His professionalism and attention to detail really stood out, and I truly felt like he had my best interest in mind.
If you’re looking ... Read More Google - Apr 3, 2026
I had such an amazing experience at Mercedes Benz of Cutler Bay thanks to Leo! From the moment I walked in, he went above and beyond to make me feel welcomed and comfortable. He was incredibly knowledgeable about the cars on the lot, listened carefully to what I was looking for, and offered thoughtful recommendations without ever making me feel pressured. What stood out most was how patient and attentive he was. He took the time to answer all my questions, walked me through the different options, and made sure I felt confident with my choices. His professionalism and friendly ... Read More Google - Apr 3, 2026
It’s always a pleasure and the sales reps are the best!
(Translated by Google) Hello everyone, I wanted to share some thoughts about our experience at the Mercedes-Benz dealership in Cutler Bay. First, I want to mention Óscar Yáñez, the manager. From the moment we bought our Mercedes GLC 43, he was incredibly kind, professional, and attentive, helping us get the Mercedes we wanted. He made us feel very welcome and we were so happy to finally have the Mercedes we were looking for. Thank you! My second comment is about Orlando, the service advisor. From my very first service visit, he has always been incredibly kind, courteous, and helpful, whether ... Read More Google - Mar 26, 2026
Walter, Robert and everyone at the dealer are professional and excellent human beings. Thank you 🙏
We had an amazing experience at this dealership, thanks to Nick. He was incredibly knowledgeable and very professional throughout the entire process, truly going above and beyond. What made it even more special is that he made our 16 year old daughter’s birthday unforgettable. We were lucky to have him assist us. He made everything smooth, enjoyable, and meaningful for our family. Highly recommend !
Got my first car here thanks to the staff Alian Espinoza and George Diaz amazing service and helped me reach a decision on a car
Excellent service very knowledgeable staff and thank you to Alian Espinosa and George Diaz for taking the time to explain everything to us. Thank you
I had an absolutely outstanding experience working with Leo Sorzano at Mercedes-Benz in Cutler Bay. From the very first phone call, Leo was incredibly friendly, accommodating, and genuinely personable. He took the time to answer all of my questions right away when I texted him over 15 times in 3 days after our first phone conversation. He truly made the entire process feel easy and stress-free, he also went above and beyond to make sure I felt confident every step of the way. When I arrived at the dealership, the same warm and professional service continued. Leo made the paperwork smooth and ... Read More Yelp - Mar 14, 2026
I had an absolutely outstanding experience working with Leo Sorzano at Mercedes-Benz in Cutler Bay. From the very first phone call, Leo was incredibly friendly, accommodating, and genuinely personable. He took the time to answer all of my questions right away when I texted him over 15 times in 3 days after our first phone conversation. He truly made the entire process feel easy and stress-free, he also went above and beyond to make sure I felt confident every step of the way.
When I arrived at the dealership, the same warm and professional service continued. Leo made the paperwork smooth and ... Read More Google - Mar 14, 2026
Excellent service and a very professional experience. Ricardo was extremely helpful, attentive, and took the time to explain everything clearly. He made the entire process smooth and comfortable without any pressure. It’s clear that he truly cares about his clients and about providing great service. I really appreciate his help and would definitely recommend him to anyone looking to work with Mercedes in Cutler Bay.
(Translated by Google) I highly recommend this place. Mr. Ricardo Vargas helped me; he's very good. He listens, understands, and helps me a lot with all my questions. The financier was also very good! They did a great job, and even though I couldn't buy, I'll be back soon! Thank you so much! 🙏🏻🤞🏻
(Original)
recomiendo mucho este lugar, me atendió el señor Ricardo Vargas es muy bueno me escúcha me entiende y me ayuda mucho con cada una de mis dudas el financista muy bueno también !! hicieron muy bien trabajo a pesar que no ... Read More Google - Mar 5, 2026
Naibis the lady of service very nice and very professional
Adriana Araujo very resourceful and excellent customer service definitely your to go sales associate at Mercedez Benz
Excellent service from Jonathan Ginoris! He is professional, efficient, and truly cares about his customers. Everything was handled smoothly and with great attention. Highly recommend! Yureisys Saavedra
Alian Espinosa is an outstanding dealership manager. Professional, honest, and highly attentive, he made the entire process smooth and stress-free. His leadership and commitment to customer satisfaction truly stand out. I highly recommend working with him! Yureisys Saavedra
Having spent many years in luxury hospitality, I have a keen eye for exceptional service, and I can confidently say that the team at Mercedes-Benz of Cutler Bay embodies this standard. From the moment you arrive, their staff demonstrates genuine hospitality, showcasing their training and commitment to providing customers with the excellence they deserve.
My agent, Jose Henriquez, has played a pivotal role in my experience. From day one, he has been welcoming, professional, and knowledgeable, treating me like a valued friend. After my appointment, he even arranged for a Lyft to ensure I could enjoy my day without any ... Read More Google - Feb 9, 2026
(Translated by Google) I am very grateful for the service. My sales representative was Marlen Amaya; she, the manager, and the financier all provided excellent service. They are a 10 out of 10. Thank you for everything. (Original) Me siento muy agradecida por el Servicio mi Bendedora fue Marlen Amaya buena atencion de ella del manager y el financista tienen un 10 de 10 gracias por todo
My experience was nothing less than excellent Juan Toro was very knowledgeable, professional, and great. Customer service made me feel like I was the only person in the entire dealership. I would highly recommend you visit Juan Toro and have that great customer experience ten Stars! K.Gonzalez
Our experience with Mercedes and with Janyll Henriquez was amazing! She was extremely helpful along every step of the way and made the buying process for us super smooth and easy. Definitely recommend for anyone looking at any of the cars they have available no matter the make.
I had the most wonderful experience with Michael Valdes over the last week. He is AMAZING and goes above and beyond to make the buying experience so easy. We live in Alabama and had our eye on a vehicle that we knew we wanted! He worked with us from the time he answered the phone and showed us the vehicle on face time. We arrived at the dealership Saturday a week later and the entire experience was amazing. The planned purchase was for my daughter about to be 16.. and he had a huge bow and plaque with congrats.. HOW SWEET! ... Read More DealerRater - Nov 2, 2025
Big thanks to my rep Kevin Laplanche in the service department! My check engine light came on and he immediately stepped in with support. Within the hour, I had a loaner ready so I could carry on with my day with my kids while my car gets assessed. Kevin never fails to deliver fast, reliable, and professional service—he’s truly my go-to for urgent needs!
Best seller at MB Cutler Bay Danny is a passionate hardworking person , nice and intelligent, the best you can find in a dealer man Thank you Danny
I find this dealership very professional in their services and their inventory. The people I dealt with were very friendly and helpful.
From the moment I stepped into the building, Laura made the entire car-buying experience feel seamless, transparent, and fun! Her professionalism is unmatched, but it’s her genuine care for her customers that truly sets her apart.
I was referred to Oliver by family. Wow. The experience was seamless and the deal was right! I am so so so happy with my car and my time at Cutler Bay Mercedes. Couldn’t recommend more. Anyone looking for a new car should come here!
I have had my car's routine services performed at Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitch.
The best team and individuals I ever dealt with. I will never buy a car for any other dealer. Great experience.
Servicing my vehicle at the Mercedes Benz at Cutler Bay has always been and continues to be a very quick and pleasant experience!!! The facility is top notch! They have truly considered the comfort and needs of their customers!!! The entire process from the moment you pull up to the moment you leave is well orchestrated and you are treated with the utmost respect and courtesies!!!! It is one of the reasons I continue to lease Mercedes Benz vehicles.
Eric Kalias, my sales associate, was absolutely phenomenal—knowledgeable, patient, and genuinely passionate about delivering a first-class buying experience. He made the process smooth and enjoyable, ensuring every detail was handled with care.
A huge shoutout to Oliver Ortiz, the General Sales Manager, and Luis Gutierrez, the General Manager, for their professionalism and dedication. It’s rare to see leadership so engaged and committed to excellence, and it really sets the tone for the entire dealership.
Also want to recognize Jose Henriques in the Service Department—another standout team member who always goes above and beyond. His attention to detail ... Read More DealerRater - Jun 13, 2025
Excelente customer service provided by Jose Enriquez, no matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you!
I will never take my MB’s anywhere else. To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique always keeps me updated with all the steps that take place and what to expect and when they are ready. His service is always superb! And my car and SUV are better because of this dealership! Thank you
Eric Kalias displayed what is true service excellence throughout my car buying experience. He guided me through the entire process with professionalism, his knowledge and patience so it was a seamless. His customer service is truly outstanding and I know that he went beyond the call of duty since I am not computer savvy. Thanks Eric!
My Service advisors Carlos and Jesus provided top notch customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My car drives much better.
A tolerant and gentlemanly gentleman who understands human psychology. He understands what you need before you even say it and ensures that you walk out the door happy.!
My service tech Jose Henriquez took very care of me and my car concerns and the service.
I’ve purchased multi cars from them all has been awesome service has been above and beyond will keep buying from them.
After I spent $2600 for tires and another $800 for a Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special when I checked in with service. Who doesn't want to save a few hundred dollars?
Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great customer service.
This is the 3rd Mercedes we have purchased over the years at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, got us in right away, got us a loaner, got the problem solved by the next day and sent us off happy again; as we always are and have been at Bill Ussery. Alfonso, our sales guy always gives us and our friends great deals on amazing vehicles. Thank you Bill Ussery!
From day one our Sales Representative Laura Delgado was Amazing beyond words. Incredibly she has continued to assist me with any questions I have almost two years later. Not once has she not answered my call. Also, Kevin Laplanche my Service Advisor has provided me with unexcelled service and punctuality. My experience with Mercedes Benz of Cutler Bay has exceeded all my expectations. Do not hesitate in purchasing your Mercedes at Mercedes Benz of Cutler Bay! Superior Service from every Representative that you cross paths with! Kindly, Belkis A.
Very friendly staff, if you looking to buy a car go with David Gaspe and for service look for Kevin La Planche, always ready to help.
I have always worked with Jose Hernandez as my service advisor and he has been outstanding. Keeps me on the loop every time my car is in service providing excellent customer service.
excellent service! Orlando was very communicative & friendly. Service was performed in a timely manner. I received a call when vehicle was ready
I have been coming here for years and it has always served my family in an excellent manner. From Service Manager, Charlie Rodriguez to our current service advisor, Jesus Fuenmayor, all are focused on serving the customer and treating them as family. Great place if you want friendly, efficient and professional service to be performed.
I would not want to visit any other location, I feel valued here. My service consultant Orlando Bravo is the best. Everyone I interact with is so great, professional and so helpful. This facility is always clean and has a great atmosphere. I always leave very happy and satisfied of the level of service I receive.
Always A+ service from the crew at MB Cutler Bay. The model of how a service center should be run. My service advisor Orlando Bravo goes above and beyond during the entire process, from drop off to pick up. Kudos to all.
I’m very grateful to Janyll Henriquez for their excellent service and professionalism during my car purchase . She guided me through the entire process and answered all my questions with patient and clarity. Thank you for making this such a positive experience!!! Highly recommended
Prompt, courteous, and effective service that went beyond my expectations. Their team not only solved my problem but also followed up to ensure everything was perfect. Incredible service.
Estoy muy complacida con la atención de Fernando Ramos , fue muy profesional al explicarme el proceso de reparación de mi auto.
I had an outstanding experience purchasing my vehicle thanks to the excellent service provided by Janyll Henriquez. From the moment I arrived, she was professional, knowledgeable, and attentive to every detail, making the entire process smooth and stress-free. Janyll went above and beyond to ensure I felt confident and informed every step of the way.
I’d also like to acknowledge her manager, Yeison López, for overseeing a team that clearly values customer satisfaction, and Alberto Torres in finance, who explained all the financial aspects with great clarity and transparency.
Overall, this was one of the best car-buying experiences ... Read More DealerRater - Apr 8, 2025
Excellent service. Mr. Jesus Pedrosa explained the needed service. He was extremely helpful. This kind of customer service makes the Mercedes Benz of Cutler Bay a welcoming place.
The services were very professional and excellent. I’m very happy to take my care there for service.
It is a pleasure to take my Benz to Mercedes Benz of Cutler Bay for service. My service advisor Jesus Fuenmayor is outstanding. The mechanics text with a video and explanation of the service being done and provide feedback on additional items found. The entity is excellently run. Please keep up the excellent service! Miriam Gomez - Satisfied client!!!!
Wonderful customer service, Lorenzo Velos was very helpful and a great employee he was very nice.
Mercedes Benz of Cutler Bay provided me with an exceptional experience. Their professionalism, knowledge, and seamless execution of the entire process were commendable. Their transparency and customer-centric approach were highly appreciated. I would highly recommend their services to anyone seeking a superior automobile.
Este es el mejor concesionario d Miami máxima atención y servicio muy bello todo , estoy sumamente agradecido d veras , sigan así q van a llegar muy lejos , vendedores excelentes gracias por su atención.
Albert was very They were helpful and made it possible for us to get our loan approved with very good terms and monthly payments.
Jesus Fuenmayor did a great job as Service Advisor. He delivered the car serviced and cleaned as promised within the promised time. he is professional and straight forward. A pleasure to work with. People at MB Cutler Bay are all friendly and helpful. I watched multiple friendly interactions between staff and customers in the waiting rooms and in the showroom. People are customer focused. Good to see.
Attention to detail. Sales and service individuals are professionals. Great experience dropping and picking up the vehicle while in service.
I had an outstanding experience at Mercedes-Benz of Cutler Bay, thanks to the exceptional service provided by Fernando Ramos. From start to finish, he was professional, knowledgeable, and truly dedicated to ensuring a seamless experience. He took the time to address all my concerns, provided clear explanations, and ensured my vehicle was serviced efficiently. His attention to detail and commitment to customer satisfaction made all the difference. I highly recommend Fernando Ramos to anyone looking for top-tier service at Mercedes-Benz of Cutler Bay. Thank you for your professionalism and excellent customer care!
The staff is friendly, professional and polite. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great.
highly recommended!! fast service..i will definitely go back in the future ,thank you!! especially my service adviser Keven Laplanta.
Had a great experience with how Oliver attended me. Very professional and knowledgeable. Would definitely recommend anyone who is looking for a Mercedes to come to this dealership.
My recent experience at Mercedes-Benz, particularly with Oliver Ortiz, was nothing short of exceptional. From the moment I stepped onto the showroom floor, Oliver's professionalism and genuine enthusiasm were evident. He wasn't just trying to make a sale; he was dedicated to ensuring I found the perfect Mercedes-Benz to match my needs and preferences. I highly recommend seeking out Oliver Ortiz. His professionalism, expertise, and genuine care for his customers make him an outstanding representative of the Mercedes-Benz brand. rgds Hector Jimenez
“Exceptional service, prompt and professional—my Mercedes runs flawlessly. Highly recommend!” “Outstanding Mercedes-Benz service—expert staff, quick turnaround, and my car performs like new. Highly satisfied!”
Jose Henriquez was great, and the entire team was very welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features.
Luis was great, helping to expedite the process and he kept informed all the time. Highly recommend, amazing customer service
My leasing experience was incredibly smooth, thanks to Eric’s exceptional service. From start to finish, he made the entire process seamless, answering all my questions and guiding me through every step with patience and expertise. His attention to detail and dedication made leasing a breeze.
Albert, the financial advisor, was equally impressive. He carefully walked me through the financial aspects, ensuring I understood all my options and felt confident in my decisions. His knowledge and transparency made everything feel straightforward and stress-free.
Together, Eric and Albert made the experience not only easy but truly enjoyable — I couldn’t have ... Read More DealerRater - Feb 18, 2025
I had an excellent experience at [Dealership Name] servicing my car. Robert was professional, friendly, and went above and beyond to provide outstanding service. Everything was smooth and efficient from start to finish. Thank you!
Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional.
The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond ... Read More DealerRater - Feb 15, 2025
Kevin LaPlanche to the rescue again! I hit a large pothole in the road and popped two tires. As always, I called Kevin and he guided me on what to do and put my mind at ease. We got the car towed in right away and he made sure that everything was squared away by the end of the day. I have been working with Kevin for years now and he never disappoints.
Excellent service, minimal waiting time, specialists dedicated to making you feel at home. 100% recommended.
Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences.